Where we deliver
We deliver across South Africa through courier partners. The available delivery options for your address are shown at checkout. Please provide a complete street address and a phone number where you can be reached.
Delivery times
Orders typically arrive within 3 to 5 working days after payment is confirmed, subject to stock and your location. This is an estimate, not a guaranteed date. Public holidays, busy periods, remote addresses and courier disruptions may take longer.
Order and dispatch updates are sent using the contact details entered at checkout. If tracking is available, we will provide it when your order is dispatched.
Shipping charges
Standard delivery is R89 for orders of R650 or less. Orders over R650 qualify for free delivery. Your final delivery charge is shown at checkout before you pay.
Receiving your order
Please make sure someone can receive the parcel at your delivery address. If an address is incorrect or delivery cannot be completed, contact us so we can help arrange the next step. If a redelivery charge applies, we will let you know before arranging it.
Missing, incorrect or damaged delivery
If anything is missing, incorrect or damaged, please email us as soon as possible, ideally within 48 hours of receiving the parcel. Include your order number, a description and photos if available. This helps us investigate with the courier; it does not limit your rights under applicable law.
If your order has not arrived within the estimated time, email returns@neurovalabs.store with your order number. For items you wish to send back, see our returns & refunds policy.