About this website
Neurova Labs operates this online storefront at neurovalabs.store. These terms apply to your use of the site and orders placed through it. Checkout and payment are provided through our Shopify store and its payment providers. Please read these terms together with our returns & refunds and shipping & delivery policies.
Using the website
Use the site lawfully and do not interfere with its operation, impersonate others or misuse customer accounts. If you sign in to leave a review, keep access to your account secure and contact us if you suspect unauthorised access.
Product information and availability
We aim to keep product descriptions, photographs, prices and availability accurate. Information may change, and packaging may vary. Please read the label and instructions supplied with your product before use. If we identify an error that affects your order, we will contact you about the available options, including cancellation and a refund where appropriate.
Orders and payment
Adding an item to your cart does not reserve stock. Your order is placed when you complete checkout. We may be unable to fulfil an order because of stock issues, an incorrect listing or a payment problem. If we cancel an order after payment, we will arrange a refund of the amount paid for the cancelled items.
Prices and any applicable shipping charge are displayed at checkout in South African rand. The payment methods offered are those available at checkout. You must be authorised to use the payment method you select.
Products and health information
Our supplements are not intended to diagnose, treat, cure or prevent disease. Product information on this site is general information, not medical advice. Follow the label directions and consult a healthcare professional before use if you are pregnant, nursing, taking medication or have a medical condition.
Delivery and returns
Delivery availability, estimates and charges are described in our shipping & delivery policy. Return eligibility and how to ask for a refund or exchange are described in our returns & refunds policy. Nothing in these terms limits your rights under applicable South African consumer law.
Website content and outside links
The Neurova Labs name, website text, photographs and designs belong to Neurova Labs or their respective owners. Please do not reuse them commercially without permission. Links to external websites are provided for convenience; those websites have their own terms and practices.
Availability and changes
We work to keep this website available but cannot promise uninterrupted access. Events outside our reasonable control may affect site availability, payment processing or delivery. We may update these terms; the version displayed here applies from the date it is posted, without changing rights already acquired for completed orders.
Contact and applicable law
These terms are governed by South African law. For questions about an order or these terms, email returns@neurovalabs.store with your order number where relevant.